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Noticeboard

Flu Season 

Flu vaccinations are available from 23rd September 2017.  

You are eligible for a flu vaccination if you are: 
-Over 65 years of age
-Any age with a chronic disease 
-Are pregnant
-Have a weakened immune system 
-All children aged 2- 3 years old
-Any child aged 2 - 17 years old who is at risk 

Please contact the surgery to book an appointment. 

Telephone Triage

We now offer telephone triage.  Triage just means deciding what, if any, treatment you need and which clinician you need to be seen by to get this treatment.  Offering telephone triage means that you will be able to speak to a clinician on the same day and either your problem dealt with over the phone, if appropriate, or an appointment offered if the clinician feels you need to be seen.  We hope this will work well and help improve access to appointments. 

Prescriptions
As of 4th January 2016 you will only be able to order your prescription over the phone between 2pm - 5pm.  You can however order online or by calling into the surgery at any time.  Please allow 2 working days before collection and make allowances for weekends and public holidays.

Practice Policies

Confidentiality & Medical Records

Locked blue folder

Is maintained to the highest standard in the practice. All members of the practice who have access to any information have a professional and/or contractual duty of confidentiality.

Confidential and identifiable patient information will not be disclosed without explicit consent, unless it is a matter of life and death or serious harm to you or to another individual or it is a legal obligation. In these circumstances the minimum identifiable information that is essential will be released.

If you are concerned about any situation in which confidentiality is involved please contact the practice manager.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

We always try to provide the best services possible but there may be times when you feel this has not happened.  We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If the problem cannot be sorted out in this way and you need to make a complaint, we would like to know as soon as possible.  Please ask the receptionist for a copy of the complaints procedure or alternatively telephone or write to the practice manager.

Patients Rights And Responsibilities

You have the right to expect a high standard of medical care from our practice.  We will try at all times to provide the very best care possible within the resources available.

Very occasionally a practice/patient relationship breaks down. In this situation the patient may choose to register with another practice. The practice also has the right to remove the patient from their list. This would generally only follow a warning that had failed to remedy a situation and would normally give the patient a specific reason for the removal.

Zero Tolerance

Violence and threatening behaviour is unacceptable and any patient using such behaviour will be removed from the practice list immediately to safeguard practice staff, and patients.

 



 
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