Noticeboard

CERVICAL SCREENING
Are you 25+ and due/overdue your smear test?
call us to book your appointment today!
Are you worried about your smear test or have questions about it?
call and speak to a Nurse to talk these through (no obligation to have test done)
#DON'T FEAR THE SMEAR

Citzens Advice
How can they help you? ...follow the link ----> CAB information

Telephone Triage

We now offer telephone triage. Triage just means deciding what, if any, treatment you need and which clinician you need to be seen by to get this treatment. Offering telephone triage means that you will be able to speak to a clinician on the same day and either your problem dealt with over the phone, if appropriate, or an appointment offered if the clinician feels you need to be seen. We hope this will work well and help improve access to appointments.

Prescriptions
You are only able to order your prescription over the phone between 2pm - 5pm. You can however order online or by calling into the surgery at any time. Please allow 2 working days before collection and make allowances for weekends and public holidays.

Coronavirus

The NHS in Durham Dales CCG and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

Friends and Family survey

CORONAVIRUS

DO NOT ATTEND the surgery unless you have an appointment.

You may find it more convenient to submit an E-consult via our website. You will receive a response from a clinician within 48 hours.

If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

If you have a NEW persistent cough or a high temperature above 37.8oC and are worried you may have coronavirus, you and those living in your household are required to self isolate for 14 days.

If your symptoms worsen please see NHS website for more information www.nhs.co.uk/coronavirus or call 111.

Sorry for any inconvenience caused and thank you for your understanding.

Information for 13 - 19 year olds

General help and guidance

Information and support

Advice for Unwell Children

Information for your health and wellbeing

https://youtu.be/-kCbJjefl4A

Welcome to Auckland Medical Group

Auckland Medical Group is one of the largest general practices in County Durham practising from three branches based at Watling Road, St Helens and Toft Hill.

We are a teaching and training practice. We currently have in excess of 14,500 patients registered with 6 General Practitioners and 3 salaried GP (Dr Claire Rose-Innes, Dr Rebecca Watkin and Dr Aidan Lavender). We have 3 nurse practitioners, 5 practice nurses and 5 nursing assistants.

This is an enthusiastic, motivated and patient orientated practice always striving to improve services for our patients.

We provide a wide range of general medical services including immunisation, sexual health services, physiotherapy and minor surgical services including cryotherapy, chiropody, smoking cessation, weight reduction, asthma, COPD, heart disease, diabetic, mental health and health checks. We are also a Yellow Fever Centre and our nurses can offer travel advice and vaccinations.

We also dispense to 20% of the practice population who live in rural location such as Hamsterley, Witton le Wear, Etherley and Toft Hill.

Disabled Access

All sites have been adapted to meet the needs of patients with disabilities. Please speak to the reception staff if you have any special requirements. Consulting rooms are all located on the ground floor with ramp access to all surgeries

Communication

We would like to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

(Site updated 26/05/2020)