Friends and Family survey

 CORONAVIRUS

DO NOT ATTEND the surgery unless you have an appointment.

You may find it more convenient to submit an E-consult via our website.  You will receive a response from a clinician within 48 hours.

If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged.  If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

If you have a NEW persistent cough or a high temperature above 37.8oC and are worried you may have coronavirus, you and those living in your household are required to self isolate for 14 days.

If your symptoms worsen please see NHS website for more information  www.nhs.co.uk/coronavirus or call 111.

Sorry for any inconvenience caused and thank you for your understanding.

Information for 13 - 19 year olds

General help and guidance 

Information and support

 Advice for Unwell Children

Information for your health and wellbeing

https://youtu.be/-kCbJjefl4A

PLEASE COMPLETE THE SURVEY - ACCESS TO PRIMARY CARE

Access to Primary Care survey

Covid-19 also known as coronavirus, has meant that NHS healthcare staff have needed to use different ways of providing a clinical consultation to ensure that patients still get the healthcare they need. As well as the traditional methods such as face-to-face appointments, GPs, nurses and hospital staff have been using other, safer ways to consult such as telephone, online or video consultations.

The NHS in County Durham, South Tyneside, and Sunderland are working together to understand your thoughts of the different ways people can consult with a healthcare professional at their GP practice. This survey is open to anyone over the age of 16 to complete. 

The feedback from this survey will be added to the insight being gathered through other involvement work being carried out with NHS staff. The report will be used to help us to understand how we can continue to make improvements to services and encourage more people to use digital clinical consultations with their health professional in the future.

All feedback will be treated in strictest confidence and we do not require any personal information that will identify.

Welcome to Auckland Medical Group

Auckland Medical Group is one of the largest general practices in County Durham practising from three branches based at Watling Road, St Helens and Toft Hill.

We are a teaching and training practice. We currently have in excess of 14,600 patients registered with 7 General Practitioners and 2 salaried GP (Dr Claire Rose-Innes and Dr Aidan Lavender).  We have 3 nurse practitioners, 5 practice nurses and 5 nursing assistants.

This is an enthusiastic, motivated and patient orientated practice always striving to improve services for our patients. 

We provide a wide range of general medical services including immunisation, sexual health services,  physiotherapy and minor surgical services including cryotherapy, chiropody, smoking cessation, weight reduction, asthma, COPD, heart disease, diabetic, mental health and health checks. We are also a Yellow Fever Centre and our nurses can offer travel advice and vaccinations.

We also dispense to 20% of the practice population who live in rural location such as Hamsterley, Witton le Wear, Etherley and Toft Hill.

Disabled Access

All sites have been adapted to meet the needs of patients with disabilities. Please speak to the reception staff if you have any special requirements. Consulting rooms are all located on the ground floor with ramp access to all surgeries

Communication

We would like to get better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.