Response to COVID-19 Vaccine Oxford-AstraZeneca media reports

The UK Medicines & Healthcare Products Regulatory Agency, which is responsible for ensuring that medicines and medical devices work and are acceptably safe, have said that evidence DOES NOT suggest that the Oxford-AstraZeneca jab is linked to blood clots.

People should still go and get their COVID-19 vaccine when asked to do so.

Please read more here:

Bank Holiday Pharmacy opening times


Please note that people in the 50-64-year old age group will be vaccinated from December 1st.  If you are 50-64 and you are in one of the other groups which are eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Please ring to make an appointment.

Are you 25+ and due/overdue your smear test?
call us to book your appointment today! 
Are you worried about your smear test or have questions about it?
call and speak to a Nurse to talk these through (no obligation to have test done)

Citzens Advice
How can they help you?   ...follow the link  ---->  CAB information

Telephone Triage

We now offer telephone triage.  Triage just means deciding what, if any, treatment you need and which clinician you need to be seen by to get this treatment.  Offering telephone triage means that you will be able to speak to a clinician on the same day and either your problem dealt with over the phone, if appropriate, or an appointment offered if the clinician feels you need to be seen.  We hope this will work well and help improve access to appointments. 

During Covid 19 you may order your prescriptions by phone at any time during the day not just from 2pm til 5pm.  You can also order on line.   Please allow 2 working days before collection and make allowances for weekends and public holidays.


The NHS in Durham Dales CCG and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

From 01/04/2020 ABL Health will be delivering the Stop Smoking Service across County Durham. Our person-centred service focuses on delivering flexible specialist stop smoking support to those who live or work in County Durham.

Throughout the Coronavirus outbreak our Smokefree County Durham service is still open.

Our advisors are here to offer you support with quitting smoking so please contact us on 0800 772 0565 or 0191 369 2016.

Face coverings in your surgery.

New School Nurse Drop In

Coronovirus Mindfulness Team

The TEWV Mindfulness Team continue to offer live online taster sessions and courses for service-users with recurrent depression and stressed carers/parents of people with mental ill health.

Courses will begin late September and taster sessions to recruit to these courses will run on the following dates.

Coronavirus Mindfulness Team

Practice Policies

Confidentiality & Medical Records

Locked blue folder

Is maintained to the highest standard in the practice. All members of the practice who have access to any information have a professional and/or contractual duty of confidentiality.

Confidential and identifiable patient information will not be disclosed without explicit consent, unless it is a matter of life and death or serious harm to you or to another individual or it is a legal obligation. In these circumstances the minimum identifiable information that is essential will be released.

If you are concerned about any situation in which confidentiality is involved please contact the practice manager.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager.  No information will be released without the patient consent unless we are legally obliged to do so.


Customer service form

We always try to provide the best services possible but there may be times when you feel this has not happened.  We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If the problem cannot be sorted out in this way and you need to make a complaint, we would like to know as soon as possible.  Please ask the receptionist for a copy of the complaints procedure or alternatively telephone or write to the practice manager.

Patients Rights And Responsibilities

You have the right to expect a high standard of medical care from our practice.  We will try at all times to provide the very best care possible within the resources available.

Very occasionally a practice/patient relationship breaks down. In this situation the patient may choose to register with another practice. The practice also has the right to remove the patient from their list. This would generally only follow a warning that had failed to remedy a situation and would normally give the patient a specific reason for the removal.

Zero Tolerance

Violence and threatening behaviour is unacceptable and any patient using such behaviour will be removed from the practice list immediately to safeguard practice staff, and patients.


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